We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.
As we sell loose food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item. Please contact us and we will let you know if there is anything we are able to do to assist you in your request.
Small Changes Wholefoods Store has an eco-friendly ethos and is passionate about sustainability. As we sell loose food and goods please be aware that most of our items are not conventionally packaged.
Wherever possible we try to minimise waste and the use of plastic. Dried loose food products or cleaning and personal products for delivery are mainly packed minus packaging or in either compostable or unbleached paper bags made from sustainably sourced materials. We reuse the cardboard boxes our food deliveries arrive in to pack your food deliveries. Our refill cleaning liquids and personal care liquids are either sent in your own reusable container or in one of our 1 litre glass bottles if you purchase one with your order.
By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.
Although we take great care to separate and pack all products carefully, the food sold in our stores may have been stored with other products that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.
Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers. If you, or anyone in your household suffer from a life threatening allergy, we politely advise you to not shop zero waste / package free.
Your cycle courier or driver will call you on the way to make your delivery. Anyone at the delivery address that receives the order will be presumed by Small Changes Wholefoods Store to be authorised to receive the goods. Please ensure an accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.
We cannot confirm the exact time of day when your goods will arrive but we strive to ensure our deliveries are dispatched promptly. If there is heavy wind or rain your delivery will be dispatched after conditions have eased.
Some of our products (like chocolate, chilled goods etc.) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.
Please make a note in the delivery instructions/comments section if you would like to physically accept your package. The driver will call you. All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Small Changes Wholefoods Store assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.